This Privacy Policy explains how FrostFit collects, uses, and protects your personal information when you use our website and purchase our products.
Information We Collect
We collect information you provide directly: name, email address, shipping address, phone number (optional), and payment information (processed securely by our payment provider — we do not store card details).
How We Use Your Information
We use your information to: process and fulfill your order, send order confirmation and shipping notifications, respond to customer service enquiries, and improve our website and services. We do not sell your personal data to third parties.
Cookies
Our website uses cookies to maintain your shopping cart, remember your preferences, and analyze traffic (via anonymized analytics). You can disable cookies in your browser settings, though this may affect site functionality.
Data Retention
We retain your order data for a minimum of 7 years as required by applicable law. You may request deletion of your personal data at any time, subject to legal retention obligations.
Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us via the Contact page. For EU/EEA customers, additional rights under GDPR apply.
Contact
For privacy concerns, contact us via the Contact page. We aim to respond within 5 business days.